Privacy Policy

Bedrock Cloud
Effective date: 2026-05-13
Developer: Bedrock Audio BV

Privacy Policy

Last updated: May 13, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Definitions

Account: A unique account created for You to access our Service.
Application: Bedrock Cloud, the software program provided by the Company for mobile devices.
Company: Bedrock Audio BV, Patrijsweg 18, 2289 EX Rijswijk, Nederland ("the Company", "We", "Us", or "Our").
Device: Any device that can access the Service such as a computer, a cell phone, or the AM100 Acoustic Monitor.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the Application, the Website, and the Bedrock Cloud ecosystem.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information:

Email address
First name and last name

AM100 Device & Acoustic Data

When You connect an AM100 device to the Service, We process data necessary to provide acoustic monitoring features:

Acoustic Metadata: Environmental noise levels (Leq, Lmax, Lmin), frequency spectrum data, and statistical levels.
Audio Data: Depending on Your device settings, audio recordings or streams captured by the AM100 for analysis or verification.
Device Identifiers: Device ID and RC key used for secure registration.
File Data: Filenames and folder structures accessed via the File Transfer feature.

Usage Data

Usage Data is collected automatically: IP address, browser type, device unique identifiers, and diagnostic data.

3. Legal Basis for Processing (GDPR)

We process Personal Data under the following legal bases:

Performance of a Contract: To facilitate the connection between the App and Your AM100 hardware, and to handle file transfers.
Legitimate Interests: To ensure server security, troubleshoot connections, and manage internal technical logs.
Compliance with Legal Obligations: To fulfill tax, accounting, or regulatory requirements.

4. Data Storage and Infrastructure

Your data stays in the Netherlands.

All Personal Data and acoustic data are hosted on secure servers provided by TransIP B.V., located in the Netherlands. We do not use third-party analytics (such as Google Analytics or Firebase), ensuring Your monitoring activities remain private.

5. Retention of Your Personal Data

We retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy:

Account Information: Duration of the account relationship plus up to 24 months after account closure.
Acoustic & Audio Data: Retained according to Your selected Cloud storage plan or until You delete the files from the Service.
Server Logs: Up to 24 months for security monitoring and troubleshooting.

6. Your Privacy Rights

Under the GDPR and applicable privacy laws, You have the following rights:

The Right to Access: Request a copy of the data We hold about You.
The Right to Rectification: Request that We correct any inaccurate information.
The Right to Erasure: Request that We delete Your Personal Data.
The Right to Data Portability: Request a transfer of Your data to another service in a machine-readable format.
The Right to Object: Object to our processing of Your data based on legitimate interests.

To exercise these rights, please contact us at support@bedrock-audio.com.

7. Security of Your Personal Data

The security of Your data is important to Us. All communications between the AM100, the Application, and the Website are encrypted using industry-standard SSL/TLS technology. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

8. Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect information from anyone under this age. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

9. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: support@bedrock-audio.com
By visiting: https://bedrock-audio.com/contact.html